Refund policy

1. Summary

Every paid Exleto plan is covered by a 14-day money-back guarantee. If you are not happy with AI Auto-Pilot, tell us within 14 days of your purchase and we refund 100% of what you paid — no questions, no forms, no arguing.

You can also get a full refund at any time before your pre-order activates.

2. What you're buying

Exleto has two tiers. The Free tier costs $0 forever — nothing to refund there. AI Auto-Pilot is sold as a one-time pre-order: $7.99 for one month (with two extra months added free later) or $55.99 for one year (20% off the $69.99 list price).

Because these are one-time payments, there are no recurring charges to cancel — your plan simply runs for the period you pre-ordered and ends on its own.

3. 14-day money-back guarantee

Request a refund within 14 days of your purchase and we return the full amount to the original payment method. You do not need a reason, and we do not ask for one.

Refunds are issued to the card or payment method used at checkout. Banks typically post them within 5–10 business days; some issuers take up to one billing cycle.

4. Refunds before activation

A pre-order is a promise to deliver your plan on the agreed start date. If your plan has not activated yet — for example, you pre-ordered ahead of a launch — you may cancel and receive a 100% refund at any time before activation, even if the 14-day window has passed.

If we cannot activate your plan by the promised date, you are refunded automatically in full, and we tell you why it happened.

5. After 14 days

Between day 15 and the end of your paid period, refunds are prorated: we refund the unused portion of the period you pre-ordered, minus any months you actually used at the standard monthly rate of $7.99.

Example: you buy the $55.99 yearly pre-order and request a refund after 4 months of use. You used $31.96 (4 × $7.99); we refund the remaining $24.03.

If you are within your first 14 days, the guarantee in Section 3 applies instead — full refund, nothing subtracted.

6. What is not refundable

We do not refund: fraudulent chargebacks filed instead of a refund request (email us first — we always answer); purchases made after your account was terminated for fraud or abuse of the service; or refund requests made more than 12 months after the original charge.

Nothing else is excluded. If your case doesn't fit a rule above, email us anyway — we judge in your favor whenever we reasonably can.

7. How to request a refund

Email support@exleto.com from the address on your account with the subject line "Refund". Include the email you signed up with and the approximate purchase date. That is all we need.

We confirm every request within 1 business day and process approved refunds within 3 business days. If your request falls in a gray area, we reply with what we found and what we'll do — we never refund silently or refuse silently.

8. Free tier

The Free tier never charges you, so there is nothing to refund. If you see a charge from Exleto on an account you believe is free, that is a billing error — email us and we refund it immediately and in full.

9. Chargebacks and disputes

Please contact us before filing a chargeback. Chargebacks cost us fees and take up to 90 days to resolve, while a direct refund request usually resolves in one business day. Accounts with a resolved chargeback may lose access to pre-order pricing.

10. Changes to this policy

If we change this policy, the version in force when you paid governs your refund. We never apply a stricter rule retroactively to a purchase you already made.